Client is a leading low-cost carrier airline embarking on a journey of excellence in customer service. Consistently ranked as one of the most punctual airlines globally.
Overview
Solution
CX-LLM is an advanced GenAI chatbot tailored for seamless ticket booking and social media integration, revolutionizing user interactions in the realm of customer service.
- Client required a CX-LLM chatbot that addresses user inquiries and booking activities with a focus on general questions and ticket booking tasks, providing a comprehensive solution for user engagement
- The chatbot utilizes various sources of data, including user inputs, social media interactions, and backend systems such as Navitaire (airline management system) API, to generate accurate responses and facilitate bookings.
- The chatbot’s model undergoes periodic updates to incorporate improvements and adapt to evolving user needs and preferences
- Data preprocessing and transformation techniques are applied to input data to ensure compatibility with the chatbot’s natural language understanding and response generation capabilities.
Output
Key Impacts
- CX-LLM delivers prompt responses to user queries, facilitates ticket bookings seamlessly, and integrates with social media platforms for enhanced accessibility and convenience
- TransorgGPT was the preferred solution among models like OpenAI’s LLM, to understand user queries, generate responses, and facilitate ticket bookings with efficiency and accuracy.
